Zoho questions, answered.

Zoho is a suite of more than 40 business applications covering sales, marketing, customer service, finance, operations, HR and collaboration, built to work together on one platform.

Zoho One is a single subscription that gives you access to the full suite of Zoho apps, all connected and sharing the same data, with one login for your team.

Yes. Zoho is used by start-ups, small businesses and large organisations alike. You can start with one app and add more as you grow.

Yes. Zoho is certified to ISO 27001, ISO 27017, ISO 27018 and ISO 27701, holds SOC 2 Type 2 and Cyber Essentials Plus, and supports GDPR. Data is encrypted in transit and at rest, UK and EU customers can be hosted in Zoho’s European data centres, and Zoho does not sell your data or show adverts.

You do. Zoho does not sell your data or use it for advertising, and you can export it at any time.

UK and EU businesses are usually set up on Zoho’s European data centres in Amsterdam and Dublin. We confirm the right region with you before setup.

Yes. Most Zoho apps have iPhone and Android apps, so your team can work from anywhere.

Zoho usually costs less, especially as you add users and apps, and covers more of the business in one platform. Salesforce and HubSpot can suit some larger or marketing-led teams. We will give you an honest view for your business.

It depends on your business. If you need several apps across different teams, Zoho One is often the most cost-effective option. If you only need one or two, individual apps may be better. We will recommend what suits you.

Yes. You can start a 30-day free trial of Zoho through ZoSwitch, with no credit card required, and get our guidance as you explore.

Yes. Zoho is flexible, so you can add apps, users or upgrade plans as your needs change.

Yes. We will walk you through licensing options and costs before you commit, so you know exactly what you are paying for.

Most Zoho apps are priced per user, per month, with several plans for each app. Zoho One covers the full suite in one subscription. We help you choose the plan that fits, so you do not pay for features you will not use.

Yes. Zoho offers monthly and yearly billing. Paying yearly usually works out cheaper.

A single app can often be live within a few weeks. A full Zoho One rollout is usually phased, team by team, so you see value early without disrupting the business.

Yes. We migrate data from spreadsheets, other CRMs, accounting systems and legacy software, checking it carefully along the way.

Yes. We configure fields, workflows, layouts and automations around your processes, and build custom apps in Zoho Creator where needed.

Yes. Zoho integrates with many popular tools, and we can build custom integrations where needed.

Yes. We provide role-based training so each team knows exactly how to use the apps they need.

It depends on how many apps, users and processes are involved. Start with a free discovery session, then we agree the scope with you before any work starts.

No. We set Zoho up so your team can use it day to day, train each role and stay on hand for changes.

Yes. Zoho connects with Microsoft 365 and Google Workspace for email, calendars and files, so your team can keep the tools they know.

Yes. Zoho Books supports UK VAT and is recognised by HMRC for Making Tax Digital for VAT.

Absolutely. We regularly review existing setups, fix what is not working, add automation and integrations, and train teams to get more value from Zoho.

Use the “Already using Zoho?” link on our website to add ZoSwitch as your partner. This lets us support your account directly.

A review of how your current Zoho setup is configured, how it is used and where it could work better, followed by clear recommendations. We offer it free, with no obligation. Book your free Zoho health check.

Yes. Many businesses come to us after a rushed setup. We tidy up, restructure where needed and make Zoho work the way it should.

Yes. We review what has been set up, document it and take over support, without disrupting your team.

Yes. We connect new apps to what you already use, so data flows between them without re-typing.

Zia is Zoho’s built-in AI assistant. It can help with predictions, suggestions, summaries, anomaly detection and smarter automation across Zoho apps.

Yes. From simple rules to complex multi-step processes, Zoho can automate routine work. We design and build these automations for you.

Yes. Using Zoho Creator and Deluge scripting, we build custom apps for processes that standard apps do not cover.

Yes. Zoho can connect to AI services, including ChatGPT, for tasks such as drafting emails and summarising records. We set it up so your data stays under your control.