We're here to help.
Whether you need technical assistance, want to request a change, or have a question — our team is ready.
Dedicated support for all ZoSwitch clients
Every client gets access to our support team — not a generic helpdesk, but people who know your systems.
Technical troubleshooting
Something not working? We diagnose and fix issues across your systems quickly.
Change requests
Need a field added, a workflow changed, or a report modified? Submit a request and we'll handle it.
Feature requests
Have an idea for an improvement? We review, scope, and implement feature requests for your systems.
Training & guidance
New team member? Changed process? We provide training and guidance whenever you need it.
Frequently asked
Visit our support portal at support.zoswitch.com. You can log a new ticket, attach screenshots, and track progress. If you don't have login details, contact us and we'll set you up.
Our support team is available Monday to Friday, 9am – 6pm GMT. For urgent issues outside of hours, you can log a ticket and it will be prioritised first thing the next business day.
We aim to respond to all tickets within 24 hours. Critical issues affecting business operations are prioritised and typically addressed within a few hours.
Yes. All ZoSwitch clients receive support as part of their engagement. For ongoing support agreements, speak to us about our dedicated support packages.
Absolutely. You can submit change requests and feature requests through the support portal. We'll review, scope the work, and let you know the timeline and any costs involved.
Need help right now?
Our support portal is the fastest way to get assistance. Or use the live chat for a quick question.