Privacy Policy
Last updated: April 2026
1. Introduction
This Privacy Policy explains how ZoSwitch Ltd ("ZoSwitch", "we", "us", "our"), a company registered in England and Wales, collects, uses, and protects your personal data when you use our website (zoswitch.com) or any of our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What We Collect
We may collect your name, email address, organisation name, billing details (collected by our payment provider — we never see your full card number), and basic usage data such as login times, browser type, and IP address for security purposes.
Our cloud-based solutions also store the business data you enter. This is your data — you own it and control it.
We do not use advertising or behavioural tracking tools.
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Providing and operating our services | Performance of contract |
| Processing payments | Performance of contract |
| Sending transactional emails | Performance of contract |
| Security monitoring | Legitimate interest |
| Improving our services | Legitimate interest |
| Complying with legal obligations | Legal obligation |
We do not sell your data. We do not use your data for marketing unless you opt in.
4. Data Sharing
We share your data only with a small number of trusted providers who help us deliver our services (such as hosting, payment processing, and email delivery). Each is bound by appropriate data protection agreements.
We do not share your data with advertisers or data brokers.
5. Data Storage
Your data is stored on servers in the European Union. We use encryption in transit and at rest, access controls, and regular backups to keep your data secure.
6. Data Retention
We retain your data while your account is active. After cancellation, we keep it for 90 days to allow export or resubscription. After that, it may be permanently deleted. Billing records may be kept for up to 7 years as required by law.
7. Your Rights
Under UK GDPR, you can request to access, correct, delete, or export your personal data. You can also object to or restrict how we process it. Contact us at info@zoswitch.com and we will respond within 30 days.
If you are unhappy with how we handle your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
We use essential cookies only for authentication and session management. No advertising or tracking cookies.
9. Changes
We may update this policy from time to time. We will notify you of material changes at least 14 days in advance.
10. Contact
Email: info@zoswitch.com
Website: www.zoswitch.com